Contact Us

At Balinen, we are dedicated to providing outstanding customer service to all our clients. To ensure you receive the assistance you need promptly and efficiently, we’ve compiled the following guidelines:

USE OUR CHATBOT / LIVE CHAT
Before reaching out to our customer service team, we recommend trying our chatbot feature. It’s a quick and effective way to find answers to common questions and concerns.

If you can’t find the information you need in the FAQ section, please leave your question in the chat, and we will respond via email within 1 to 3 working days.

Email
Please email us at info@balinen.com (for faster resolution, include your order number). We advise against using school or company email addresses to avoid potential mailbox issues.

If you haven’t received an email from us in over 3 days, there are two possibilities:

1. Our email system did not receive your message; please resend your email.
2. We replied, but you did not receive it; kindly check your spam folder.

If neither of these options resolves the issue, feel free to contact us through our social media channels.

Social Media
Instagram @balinen
Facebook @balinen
Pinterest @balinen
TikTok @balinen
Twitter @balinen

Company Address
Balinen Limited
2452 Patterson Rd, 403
Grand Junction CO 81505
United States
Tel: +1 (415) 688-5436

We aim to respond within 1 to 3 working days, with an average response time of 24 hours.

Wholesale
For inquiries regarding wholesale, please reach out to us at info@balinen.com.

Warm Tips
During extreme weather and peak shipping seasons, delivery times may be delayed in various countries. If you experience any logistics issues, don’t hesitate to contact us, and we will resolve them for you.

We hope these guidelines help you receive the support you need swiftly and efficiently. Thank you for choosing Balinen; we look forward to serving you!

Warm regards from The Balinen Team!